Questions and feedback
We welcome your message
GoodIB.com is committed to providing stable, high-quality rebate (cash back) services and continually improving its information and support. If you have a question, feedback or a suggestion, contact the GoodIB support team through the member center.
For account-specific questions, sign in so support can direct your request through the appropriate secure channel. Do not include passwords, verification codes or other sensitive account credentials in a general message.
Before you contact us
How we can help
Rebate (cash back) information
Ask about published schedules, eligibility or account linking. Rates and qualification depend on the broker and account.
Website feedback
Send corrections, questions or suggestions that can help us improve the clarity of our information.
Broker account matters
For deposits, withdrawals, execution or broker disputes, contact the broker directly. GoodIB does not operate broker accounts or handle client funds.
Online support
Need help with a broker issue?
GoodIB can provide information about its own rebate service, but the broker is responsible for its platform, customer support, account operations and financial transactions. Use the broker's official support channel for those matters.
Trading leveraged financial products involves substantial risk. A rebate (cash back) does not remove trading risk or guarantee a profit.